Refund policy

Please ensure you inspect your order when you receive it.  If there is any problem you must notify me immediately. I will not accept any rejection of goods at a later date. 

If you change your mind about the items you purchased, please contact me within 7 days of receiving your delivery to arrange returning the goods. Return postage is at your expense. Unfortunately Royal Mail and Parcel Force do not cover insurance for ceramics  so any breakages will also be at your expense. Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

In the event of any breakages you will be notified and a refund will no longer be available.

I am unable to offer a refund on personalised items.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@ciaracampbellceramics.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged. 

Shipping
To return your product, you should mail your product to: 33 Point rd, Laurencetown, Craigavon, BT63 6EA, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.